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About Us

Ray Plouffe started working at Family Bike as a junior mechanic in 1991, while attending high school, and continued throughout college, and thereafter. Fixing things always came second nature to Ray, however he didn’t always own the bike shop. He graduated with a degree in Biomedical Instrumentation. His first ‘real’ job in his profession had him fixing dialysis machines. However, he always had a passion for working with bicycles, so interim he worked fixing wheelchairs, instead. When the opportunity presented itself back in September 2002, Ray jumped at the chance to own the bike shop he felt was his second home. Of course, he had to decide if giving up a definite paycheck and a boss was worth making his own hours, and being his own boss. OF COURSE it would be worth it!!! You can meet Ray any day of the week at Family Bike. He, along with Zoë, and the other employees hope to make your experience here, a pleasant one.

Dawn, a.k.a. “The Boss’ Wife,” has been at Family Bike since her husband took over in Sept of 2002. She is currently in grad school, and if at the bike shop, is actively procrastinating some assignment. She, as well as Zoë, looks forward to helping you, even though they may not be as experienced as Ray.

Zoë, a.k.a. “The Shop Dog,” has been at Family Bike as an employee since she was a wee pup back in 2002. She is by far, the friendliest and most obedient help someone could ask for. She’ll greet you at your car door, and show you into ours. Click on the pictures below for larger images of Zoë (Note: Please disable "Popup Blockers" - Images may take a few moments to load).
Click here for larger image of Zoë
Click here for larger image of Zoë
Click here for larger image of Zoë
Click here for larger image of Zoë
Russell Hill has been employed at Family Bike for the past 4 years. He too started as a young and ambitious BMX rider, making him the resident BMX expert. Russell is graduating from high school this June, and plans to attend Umass in the fall, undetermined major. Hopefully, we will continue to still see Russell, unless he’s too busy as the English Patient!!!

Kyle Mercure attends college, and has been employed at Family Bike for the past 4 years. He also is incredibly gifted on a bike, and just as gifted in the shop! We are lucky to have his services for the next few years, until he too retires to college. Click on the pictures below for larger images of Kyle on his bike (Note: Please disable "Popup Blockers" - Images may take a few moments to load).
Click here for larger image of Zoë
Click here for larger image of Zoë
Click here for larger image of Zoë
Click here for larger image of Zoë
Family Bike & Sports - 217 Shaker Rd. East Longmeadow, MA 01028 - Phone: (413) 525-2346